This is a post about how, over a very short period of time and with no money, I successfully used a survey and some ethnographic techniques to sharpen the discussion about the users of my library. Part I of the post covers just the survey and Part II, to be published next week, will cover the ethnographic methods.
For better or worse, we carry around a lot of assumptions about our users, many of which are so commonplace, we almost stop thinking about them. One that I hear all the time is that ‘students these days come to university with multiple computing devices’ (i.e. laptops, tablets, mobile phones, etc.). Lots do, but do all? What are the implications if we start to design library services using an assumption like this?